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Austin Coffee Roasting Company, Austin TexasAbout Austin Roasting CompanyShop for CoffeePhoto GalleryFrequently Asked QuestionsContact Information

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Customer Service

100% Product Guarantee
We guarantee your satisfaction 100%. If there is any problem or question regarding your shipment, please contact us immediately by phone at 512.751.2272 (Monday-Friday 9am-7pm PT, Saturday 8am-4pm PT, Sunday 8am-4pm PT) or 24hrs a day by e-mail.

 

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To submit feedback through our website please click here.

 

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To update your account settings such as billing or shipping address please click here

 

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To join our email newsletter send a blank email to news-on@austinroastingcompany.com , you will receive a confirmation receipt directly please follow instructions.

 

To unsubscribe send a blank email to news-off@austinroastingcompany.com

You will receive confirmation directly thereafter please follow instructions.

 

Shipping Policy

Austin Roasting Company is committed to freshness. That's why we pack and ship our coffee within 24hrs of of roasting. If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order. To ensure the fastest delivery of your coffee your package will be shipped via Federal Express or USPS.

 

Return Policy

Austin Roasting Company strives to provide excellent Customer Service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return or exchange an item, please contact Customer Service first and we will arrange for return shipping at no cost to you.

 

If you return items without contacting Customer Service first, you may be subject to paying the return shipping costs.

 

You do not need to return coffee to get a refund or exchange. You can contact our Customer Service at 512.751.2272 (Monday-Friday 9am-5pm CT, Saturday 8am-4pm CT, or send us an email.

 

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